Privacy Policy

1. Introduction

LumenApps ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Business Information

When you engage our services, we collect:

• Business name and contact details
• Email address and phone number
• Project requirements and specifications
• Business-related information necessary for service delivery

2.2 Payment Information

When payment processing is required for specific projects, we may collect payment information. However, sensitive payment data is processed through secure third-party payment processors and is not stored on our servers.

2.3 Website Analytics

We use Google Analytics to understand how visitors interact with our website. This service uses cookies to collect information such as:

• Pages visited and time spent on pages
• Browser type and device information
• General location (country/city level)
• Referral sources

3. How We Use Your Information

We use the collected information for:

• Providing web development and digital services
• Communicating about projects and updates
• Processing payments for services rendered
• Improving our services and website experience
• Responding to inquiries and support requests

4. Data Storage and Security

Client data is stored securely on cloud platforms including Vercel and similar enterprise-grade services. We implement industry-standard security measures to protect your information.

We do not collect or store:

• Login credentials for hosting or domain services
• Sensitive payment card details (handled by payment processors only)

5. Third-Party Services

We use the following third-party services:

• Hosting: Vercel and similar cloud platforms for secure hosting
• Analytics: Google Analytics for website usage statistics
• Payment Processing: Secure payment gateways as needed for specific projects
• Communication: WhatsApp Business for client communication

These services have their own privacy policies and data handling practices.

6. Cookies

Our website uses cookies for analytics purposes through Google Analytics. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for data processing
• Object to processing of your data

To exercise these rights, please contact us at sales@lumenapps.in

8. Data Retention

We retain client data for as long as necessary to provide services and comply with legal obligations. Project-related data is typically retained for the duration of the service agreement plus any applicable support period.

9. Children's Privacy

Our services are intended for businesses. We do not knowingly collect information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: sales@lumenapps.in
• Phone: +91 7061420859
• WhatsApp: +91 7061420859